FAQ

Dynasoft TelecomBilling.Net is a Cloud-based Telecom billing system solution for managing and billing end-users of voice and data services in the Telecommunications sector.

We offer an application for billing purposes and a Customer Care portal (‘Web Access’, coming soon) for the benefit of your customers and distributors. All Cloud-based. We also offer optional add-ons that are geared towards a specific need that you might have. These include a help desk system with ticketing (coming soon); the ability for your customers to perform online payments with major payment systems like GlobalPay, Paypal, Skrill, SagePay, Stripe and Authorize.net (coming soon); add-on that offers integration with Sage Accounts UK and Canada and Xero.

Finally, we also have a purely Windows-based system. The advantage with this option is you can manage your business completely offline as it requires no Internet connection since it is installed locally on your computer. We are unique on the market as we also offer a Desktop-based option which can simply be downloaded and installed on your own systems. It is called Dynasoft TeleFactura. More information about it can be found here.

Our offering includes the Cloud -based billing application and a Web portal called Web Access (coming soon) as standard. The soon-to-be-released Web Access enables your customers and distributors to manage their account and in the case of distributors also their sub-distributors and access all their relevant financial data online. We also always include free unlimited general pre and post sale support. There is no limitation in our system so you can load any number of customers, resellers, providers, phone numbers or CDR formats. The only limitation is the disk space. We charge a small monthly fee once it passes a certain value.

Training is a separate service as this is of high added value since it will enable you to get up-and-running in a day or less. With it, we make one of our support engineers fully available to you for half a day. He will help you configure the products bought and go into a lot of details about all aspects of our solutions.

We regularly integrate bespoke features into our application for our clients. Let us know what functionality you require and we will endeavour to include it, often free of charge. Some development might involve costing out the work depending on whether the features sought are specific to your needs or if they can benefit the applications as a whole. Depending on the urgency with which a feature is needed by the client, we normally charge for any urgent work. However, often we are able to deliver this work at no extra cost, provided the work is not urgent and can wait to be included in a future release. Rates used are always competitive. Free change requests and development is only available with our support service.

Our system normally requires you to be connected via the internet. However, we are the only vendor in the Telecom billing market to offer both a Cloud-based solution but uniquely also a Desktop-based system which means you can still manage your business completely offline. More information about it can be found here.

We currently do not have the option for customers to install our system locally on their own computer server. We do have a Desktop-based system which you can install locally on the other hand.

We are nevertheless open to making our system available with a hosting provider in your local market should you need to host it locally in order to abide by specific data protection laws. Please enquire with us for more.

Yes, we do. Investing in our products does not have to represent a heavy burden. This is because:

Pay monthly: We offer the most competitive package in the industry. Get unlimited billing and support with our Cloud or Desktop apps from only GBP79 (USD99 – EUR89) a month.

Lifetime licences: Available with our Desktop application. We offer payment terms where the cost of your investment can be spread over 3 months.

We often get asked from existing and new customers alike to integrate features or other systems. We always endeavour to include feature requests from existing clients and often do this free of charge if we feel this might benefit our applications as a whole. We estimate that two thirds of current development is precisely done on this basis. Likewise, we often do the same with prospective clients, i.e. we are ready to integrate feature requests from new clients if we feel this is beneficial to the applications and to make buying our products that more attractive to new clients. The same goes for integrating products from third party developers. However, the only framework within which this can be done is if the prospective client buys into our line of solutions. We would then plough some of the money from that sale back into TelecomBilling.Net and develop this new feature, often at no extra cost.

We can provide APIs but we do so on a discretionary basis. We plan to issue a publicly-available API soon as work is currently being done on one.

We have had this remark a few times. TelecomBilling.Net and how it looks and feels is only the reflection of how complex telecom billing can be with its multitude of CDR formats, types of rates, billing scenarios, etc. The hundreds of features TelecomBilling.Net boasts make it truly universal so you will be able to fine tune it to exactly match your market needs. As software developers, we have to strike a balance between offering 100% flexibility which most clients expect and loading the interfaces with too much text to explain what each option does. TelecomBilling.Net is now a large application. To give an idea of its size: it has a third the equivalent number of lines of code that Nasa developed for its entire Mars Perseverance rover programme for instance. We provide 100+-page manual, guides and videos. Users can take out our our training and support services and rely on the extensive expertise and commercial presence on all four continents that we have accumulated over the past 17 years. Therefore, we strongly believe our clients are given all the help possible so they can use our products successfully. Also, not all users of TelecomBilling.Net use all the options that are available. TelecomBilling.Net was designed so that a lot of settings have default values which never have to be modified if they’re not needed. We offer a solution that has functionality for many different markets: voice, data, services, computer support, customer management, etc…, which means you can let your business grow and feel secure knowing you already have the solution that will cover most of your current as well as future needs. All this means, we are able to make available a product that does not need any changes in its source code to accommodate new price lists, CDR formats,… All the configuration settings are available on the user interface and not in multiple and disparate configuration files. It must be said that even for us, software developers, we find some billing scenarios our clients use to be a challenge to implement in software. Finally, there is little in the application that cannot be clarified during a training session, by looking up the issue in the documentation or via e-mail and phone with our support team.

Few companies offer software development as part of their support services, but we do. This covers most small change requests that you might have a need for and even the free development of bigger features. In both cases, when we decide to include free development work we look at whether these features might benefit our applications and our other users. We decided to offer this so as to make it easier, quicker and hassle-free for our clients to integrate any changes and features they feel are important to them. For instance if you need a small change in one of our invoice templates (e.g., move the user’s address to accommodate a type of envelope that you use, etc…), we usually are able to do this free of charge and deliver changes in a matter of hours depending on the size of the change.

Telecom billing is a very specialised area and a small market compared to say the market for text editors. To offer ‘cheap’ software licences or free integration is not something that can be done easily. This is due to the fact that the space for economies of scale is small because the market is relatively small. Also in the day-to-day relations with our customers, we have found that in the case of software integration and development, the work involved is often what can be called dedicated development, the cost of which cannot easily be spread across our other customers. On the other hand, many products out there that cater for wider markets (like certain business CRMs,…) appear to be cheap, i.e. only a few tens of USD. This is due to the fact that their markets are not specialised and potentially can include all business sectors. As soon as one is looking to add specialised development or obtain software licences for a product for which only a few thousands customers exist world-wide (like Telecom billing), costs rise inevitably.

Most things in the applications and everything in the add-ons are customisable to your own corporate look and feel. We make things available to our users like the Crystal Reports files for the reports and invoices and the language caption files. The applications’ configuration screen holds settings for things like logo, font, background colour,… for the invoice templates. The design of our applications is clean and simple so they load quickly and so you can easily implement your own corporate image with your own logos, borders, banners,…

Unless you are a software development company, we have found that any endeavour that is likely to side-track your activity can have harmful effects on your core activity: How do I recruit the right staff? How do I avoid projects from going over-budget? Where do I find the expertise and maintain it? All these questions are important considerations you need to assess before making what is inevitably going to be a big investment in time and resources for your company. Furthermore, because we sell to businesses world-wide, we are able to leverage economies-of-scale a lot better than if we only had one company to serve. This is why we offer the market’s most competitive billing system. More on this subject here.

We are fully committed to our clients and ultimately, to ensuring our systems deliver for our clients. Telecom billing can be potentially fairly complex. We are confident that thanks to its hundreds of functionality and features our system can be configured so that your market needs are matched as closely as possible. You don’t have to commit to buying our system until everything has been configured and set up correctly. As part of our training and installation services, we will closely work with you and help you set up all the data and configure our system so your needs are closely matched. These initial tasks cover things like importing rate cards, setting up CDR formats and building customer accounts and even incorporating minor tweaks to our system if needed. Training is done via remote access on your server or one of ours, over the phone or Skype. Full training on all aspects of Telecom billing is also provided during your training session. You can then commit to buying your licence once everything is ready.

Our solution has been in the market for over 20 years and therefore has been extensively and successfully tested with numerous CDR and SMDR formats from numerous Data and Telecom providers the world over. Here is a non-exhaustive list of operators whose CDRs our Telecom billing software system is known to work with:

• Northern Telecom, SA
• TruSIP, UK
• Soho66, UK
• The Comms Guys, UK
• OCE, NZ
• NENZ
• eVoice, NZ
• Callplus, NZ
• AtFax, NZ
• IC, UK
• Hub Computing
• The Number Group, UK
• Sippy
• Airtel
• Xtra, Spain
• Oce, Spain
• AlphaLynk, France
• Transatel, France
• SBC, Panama
• Infracom, Gabon
• HCL Technologies
• Opal
• Vodaphone
• Zest4
• BT
• Gamma
• Talk Talk
• Colt Telecom
• EGN Austria
• 1012 Telekom
• WNT Telecom
• EGW Telekom
• Net Stick
• Orange
• Pelephone
• World SIM
• 2talk
• Symbio Networks
• Capital Net
• O2
• Wavenet
• SBC
• Telstra
• Powertel
• iVox
• Horizon
• Three
• Hello Telecom
• Joola
• BAX
• BAX
• MiVoIP
• TerraSIP
• CallWithUs
• PortaOne
• Telkom
• MCIT
• IPA
• OutBox
• Timico
• SW1
• Daisy
• ICUK
• Norwood
• Completel
• Obit
• EE
• ATTIT
• IP Callbox
• IPNx
• Blue SIP
• Nimans
• Openreach
• Plusnet
• Simwood
• Thus
• Ab2
• Abzorb
• FS2
• LiveOPS
• NewPortal
• TDD NK
• NTC Services
• Telenor
• NKom
• Open IP
• Free
• Voxcall
• Planet Telecom
• Verizon
• TekRadius
• Radius Manager
• Vibe Radius
• Asterisk
• etc…